WildChance Casino Privacy Policy

At Wild Chance, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access and use our services at wildchance.com. By completing the WildChance casino register process and creating an account with us, you confirm that you have read and understood this document. We encourage you to review it carefully before using our platform.

1. Who We Are

WildChance Casino operates under a licence issued by the Curacao Gaming Authority. We act as the data controller responsible for the personal information you provide when you interact with our site. At WildChance, we take our obligations under applicable data protection legislation seriously, and we implement appropriate measures to safeguard your data at every stage of your journey with us.

2. Information We Collect

When you use Wild Chance Casino online, we may collect the following categories of personal information:

2.1 Registration and Account Data

• Full name, date of birth, and contact details provided during the WildChance casino create account process
• Username and password chosen at WildChance login
• Billing address and country of residence
• Government-issued identification documents required for identity verification

2.2 Financial and Transaction Data

• Payment method details submitted during a WildChance casino deposit or withdrawal request
• Transaction history, including amounts, dates, and WildChance cashout requests
• Information related to any WildChance bonus, WildChance casino bonus code, or WildChance promo code you redeem

2.3 Technical and Usage Data

• IP address, browser type, and device identifiers when you access the WildChance app or desktop site
• Pages visited, games played, session duration, and click behaviour
• Cookies and similar tracking technologies as described in Section 6 below

2.4 Communications Data

• Messages sent to our customer support team via live chat or email
• Survey responses and feedback you voluntarily share with us

3. How We Use Your Information

We use the data we collect for clearly defined purposes. At WildChance, we process your personal information to:

• Verify your identity and comply with our Know Your Customer (KYC) and anti-money-laundering obligations
• Process your deposits, manage your account balance, and handle WildChance casino withdraw requests efficiently
• Deliver and personalise your gaming experience, including relevant promotions such as the WildChance casino bonus or free spin offers
• Administer our Loyalty Programme, coin-based shop, achievements system, and Bonus Map rewards
• Send you service notifications and, where you have consented, marketing communications
• Detect and prevent fraud, money laundering, and other prohibited activities
• Fulfil our responsible gambling obligations and monitor for signs of problem gambling
• Improve our platform, including the WildChance app and all browser-based versions
• Comply with legal and regulatory requirements under our Curacao operating licence

4. Legal Basis for Processing

Our WildChance platform processes your data on the following legal grounds:

• Contractual necessity: processing is required to provide the services you requested when you completed WildChance casino register
• Legal obligation: we are required to verify identities, retain financial records, and report certain activities to regulators
• Legitimate interests: we process certain data to secure our platform, prevent fraud, and improve user experience
• Consent: for marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

5. Data Sharing and Disclosure

We at WildChance do not sell your personal data to third parties. We may, however, share your information with:

• Payment service providers processing your WildChance deposit or withdrawal, including bank transfer operators, card networks, and e-wallet providers such as Skrill and MiFinity
• Identity verification and KYC service providers
• Game software providers — including Pragmatic Play, Evolution, Playtech, and others featured in our catalogue — to the extent necessary to deliver gameplay
• Regulatory authorities and law enforcement agencies where we are legally required to disclose information
• IT infrastructure, hosting, and security service providers operating on our behalf under strict data processing agreements

6. Cookies and Tracking Technologies

Wild Chance uses cookies and similar technologies to operate and improve our services. We place the following types of cookies:

• Strictly necessary cookies: essential for WildChance casino login, session management, and core site functionality
• Performance cookies: help us understand how players navigate our platform so we can improve the experience
• Functional cookies: remember your language preference (English or German) and other customisation settings
• Marketing cookies: used to deliver relevant promotional content, including information about the WildChance casino bonus code or current promotions — placed only with your consent

You can manage or withdraw your cookie consent at any time through our cookie settings panel or your browser preferences.

7. Data Retention

We retain your personal data for as long as your account remains active and for the period required by applicable law thereafter. Financial records, including records of each WildChance casino deposit and WildChance casino withdraw transaction, are typically retained for a minimum of five years in accordance with anti-money-laundering regulations. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Wild Chance Casino:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete information
• Right to erasure: request deletion of your data, subject to our legal retention obligations
• Right to restriction: ask us to limit how we process your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: withdraw consent for marketing or non-essential cookies at any time without affecting prior processing

To exercise any of these rights, please contact us via the email address published on our contact page or through the live chat available on WildChance Casino.

9. Security Measures

We at WildChance implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include SSL encryption across all pages, secure data storage, access controls, and regular security assessments. While no system can guarantee absolute security, we continuously work to maintain robust protections across our entire platform.

10. Children's Privacy

Our Wild Chance Casino services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has provided us with personal information, we will delete that data and close the associated account immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will notify you via email or a prominent notice on the WildChance Casino website. Your continued use of our services after such notification constitutes your acceptance of the revised policy. We recommend checking this page periodically for the most current version.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our team. You can reach us through the live chat feature available directly on our site or by emailing us at the address listed on our contact page at wildchance.com. We are committed to responding promptly and transparently to all privacy-related enquiries.